The customer experience for tenants is everything! Property management involves staff behaviors—everything they do and say— and so every tenant interaction is an opportunity to show your value. In this modern, post-pandemic world, your future ROI depends on providing an Exceptional Customer Experience.
This one-day workshop will help:
- Increase Tenant Retention
- Improve Tenant Satisfaction
- Solve Staff Morale Concerns
Who should attend:
- Building Superintendents
- Building Maintenance Staff
- Support Personnel and Anyone who Engages with Tenants
Workshop attendees will:
- Discuss and define an Exceptional Customer Experience and why is it important
- Learn about Business-Critical Behaviors that most influence the customer experience
- Uncover barriers to creating an Exceptional Customer Experience
- Create a Customer Experience Action Plan
- Role-play various scenarios and interactions with tenants
The Workshop facilitation will be bilingual - English and Spanish.
Seating is limited to ensure a valuable, interactive experience for all attendees.
SPECIAL BUILDING OWNER BONUS: 60-Minute, One-On-One Debrief Providing Insights From The Session!
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